Customer Support

We're here to help! Find answers to common questions, learn about shipping and returns, or get in touch with our support team.

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FAQ

Common questions and answers
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Shipping

Delivery information and costs
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Returns

Return and refund policy
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Contact

Get in touch with our team

Frequently Asked Questions

Find quick answers to the most common questions about our games and services.

Standard shipping within the UK typically takes 2-3 business days. Express shipping is available for next-day delivery at an additional cost of £4.95. Orders placed before 2 PM are usually dispatched the same day.

Mole Hunt includes: 8 role cards, 45 intel cards, 1 rulebook, 1 scorepad, and various tokens for gameplay. All components are made from high-quality materials designed to last for years of gameplay.

Orders can be cancelled or modified within 1 hour of placing them. After this time, orders enter our fulfillment process and cannot be changed. Please contact us immediately if you need to make changes.

Yes! We ship to most countries worldwide. International shipping costs vary by destination and typically range from £8.95 to £24.95. Delivery times are usually 5-14 business days depending on location.

Mole Hunt is recommended for ages 10 and up. The game involves strategic thinking and social deduction, which younger children may find challenging. However, with adult guidance, children as young as 8 can enjoy the game.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping partner's website. You'll also receive updates when your package is out for delivery.

Shipping Information

Everything you need to know about getting your games delivered.

UK Shipping

Standard Delivery (2-3 days) £3.95
Express Delivery (Next day) £7.95
Free Standard (Orders over £50) FREE

International Shipping

Europe (5-7 days) £8.95
North America (7-10 days) £14.95
Rest of World (10-14 days) £24.95

Important Shipping Notes

  • • Orders are processed Monday-Friday, excluding holidays
  • • Orders placed after 2 PM will be processed the next business day
  • • International orders may be subject to customs duties and taxes
  • • We use Royal Mail and DPD for UK deliveries
  • • Tracking information is provided for all orders
  • • Delivery to PO boxes may take additional time

Returns & Refunds

Our hassle-free return policy ensures your satisfaction.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your game, you can return it within 30 days of delivery for a full refund.

Items must be:

  • • In original, unopened condition
  • • In original packaging with all components
  • • Free from damage or wear
  • • Accompanied by original receipt or order number

Return Process:

  1. 1. Contact our support team to initiate the return
  2. 2. We'll provide a pre-paid return label
  3. 3. Package the item securely and attach the label
  4. 4. Drop off at any Royal Mail collection point
  5. 5. Refund processed within 5-7 business days of receipt

Damaged or Defective Items

If you receive a damaged or defective item, we'll replace it immediately at no cost to you. Please contact us within 7 days of delivery with photos of the damage.

For defective items discovered after opening, we offer:

  • • Free replacement of the entire game
  • • Individual component replacement when possible
  • • Full refund if replacement isn't available

Contact Our Support Team

Can't find what you're looking for? We're here to help!

Get In Touch

Email Support
support@dingpicklegames.com
Response within 24 hours
Support Hours
Monday - Friday: 9 AM - 6 PM GMT
Closed weekends and holidays

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